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steptogo
Food & Beverages, Front office, Guest Relation, Housekeeping, Kitchen Apr 28, 2024 0

Charming, energetic, knowledgeable, very well-organized, the Cruise Director is the main point of contact for guests onboard the ship (ansprechsperson). They are key to a first-time guest becoming a repeater, making sure they feel welcomed and pampered throughout the cruise. Their mission is to keep guests both informed and entertained on board the ship, ensuring an unforgettable experience.

 

Requirements:

  • native or near-native proficiency in German and English; a third language is a plus
  • at least 3-4 minimum required years of experience in a similar working environment and position (experience ABOARD cruise ships, with knowledge of at least one of the major river destinations in Europe (Danube, Rhine, Main, Seine, Rhône & Saône) – will be considered an advantage)
  • very good public speaking skills, lectures with ease on related topics
  • well-organized, very diplomatic, a people-person at all times, pro-activeness is a big plus
  • extremely good complaint management skills
  • have a passion for service
  • quick decision making and analytical abilities, reacts promptly in unforeseen situations, remains calm and collected in a high-stress, fast-paced environment
  • a good communicator, with guests and ship management alike
  • pleasant and energetic demeanor
  • an ability to handle diversity in terms of cultures, groups, individuals and situations

 

  • Responsibilities:

 

  • knowledgeable at all times about the cruise routes, excursions and be the passengers’ go-to person for information regarding the itinerary, destinations and shore excursions
  • act as main host of the cruise and take responsibility for all guest-related topics
  • create cruise plans and daily programs, ensuring that everything runs smoothly both for guests as well as for the hotel/nautical side
  • hold embarkation and disembarkation briefings, informative talks and live presentations for up to 180 guests, awareness while cruising: inform guests on sights worth seeing via P.A. system in a timely manner
  • offer light entertainment options and present fun quizzes and trivia games in the evenings
  • take excursion bookings and confirm buses and tour guides present, explain in details, sell and account for land excursion bookings, collaborate with outside agencies for buses and guides / order accordingly, ensure smooth operation of said land excursions and properly communicate and coordinate with company office
  • promotes a warm, pleasant and friendly environment on board
  • always in contact with Heads of Department and Senior Management rotate smoothly between various itineraries and ships with different procedures, personnel and management when necessary