The quality and success of a cruise rests significantly on the capable shoulders of the Hotel Manager.
Requirements:
- University Degree in Management or in Hospitality Management
- REQUIRED: A minimum of 4-5 years of experience as Hotel General Manager, Corporate Hotel Manager, Operations Manager on river cruise ships or 4- & 5-stars hotels
- fluency in German and English, in both speaking and writing both written and spoken
- very good people skills and conflict resolution abilities
- ability to motivate people to perform at their best, setting your own performance as their example
- guest-focused and service-oriented
- excellent administration and logistics skills
- excellent organization and time management skills
- knowledge of basic accounting principles
- ability and trustworthiness to handle and be accountable for cash transaction of the front office operations
Responsibilities:
- manage the entire hotel operation according to company policies
- manage and motivate the crew, with emphasis on Heads of Department
- provide training for the new CREW MEMBERS and facilitate fast integration
- building a pleasant work environment for all crew
- responsible to implement service procedures
- ensures exceptional service and maximum guest satisfaction at all times
- responsible for achieving hotel profitability through revenue generation, cost and quality control, at the same time ensuring outstanding guest and team satisfaction
- over viewing cost and budget
- supervise general administrative tasks
- organize and conduct check-in and check-out
- cooperate and coordinate with nautical department and company’s offices