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Job Overview
CHARMING, ENERGETIC, KNOWLEDGEABLE, VERY WELL-ORGANIZED, THE CRUISE DIRECTOR IS THE MAIN POINT OF CONTACT FOR GUESTS ONBOARD THE SHIP (ANSPRECHSPERSON). THEY ARE KEY TO A FIRST-TIME GUEST BECOMING A REPEATER, MAKING SURE THEY FEEL WELCOMED AND PAMPERED THROUGHOUT THE CRUISE. THEIR MISSION IS TO KEEP GUESTS BOTH INFORMED AND ENTERTAINED ON BOARD THE SHIP, ENSURING AN UNFORGETTABLE EXPERIENCE.
REQUIREMENTS:
- native or near-native proficiency in German and English; a third language is a plus
- at least 3-4 minimum required years of experience in a similar working environment and position (experience ABOARD cruise ships, with knowledge of at least one of the major river destinations in Europe (Danube, Rhine, Main, Seine, Rhône & Saône) – will be considered an advantage)
- very good public speaking skills, lectures with ease on related topics
- well-organized, very diplomatic, a people-person at all times, pro-activeness is a big plus
- extremely good complaint management skills
- have a passion for service
- quick decision making and analytical abilities, reacts promptly in unforeseen situations, remains calm and collected in a high-stress, fast-paced environment
- a good communicator, with guests and ship management alike
- pleasant and energetic demeanor
- an ability to handle diversity in terms of cultures, groups, individuals and situations
RESPONSIBILITIES :-
- knowledgeable at all times about the cruise routes, excursions and be the passengers’ go-to person for information regarding the itinerary, destinations and shore excursions
- act as main host of the cruise and take responsibility for all guest-related topics
- create cruise plans and daily programs, ensuring that everything runs smoothly both for guests as well as for the hotel/nautical side
- hold embarkation and disembarkation briefings, informative talks and live presentations for up to 180 guests, awareness while cruising: inform guests on sights worth seeing via P.A. system in a timely manner
- offer light entertainment options and present fun quizzes and trivia games in the evenings
- take excursion bookings and confirm buses and tour guides present, explain in details, sell and account for land excursion bookings, collaborate with outside agencies for buses and guides / order accordingly, ensure smooth operation of said land excursions and properly communicate and coordinate with company office
- promotes a warm, pleasant and friendly environment on board
- always in contact with Heads of Department and Senior Management rotate smoothly between various itineraries and ships with different procedures, personnel and management when necessary
Job Detail
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Career LevelManager
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Experience4 Years
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GenderMale
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QualificationAssociate Degree